Peninsula Credit Union

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BillPayer

Easy, convenient and available for both desktop computer and mobile device!

With BillPayer you can schedule reoccurring or one-time bills and avoid writing checks, buying stamps or worrying about mail delivery. Receiving eStatements online is a secure and convenient alternative to paper statements. Why waste paper on monthly statements in your mailbox when you can simply download, print and save them.

  • Quick Links – Add a payee or make a payment with ease from any page.
  • Deliver by Scheduling – Choose the date you want your payment to arrive.
  • Payments Review Page – Review, edit and expedite your payments on one page.

It is important to set your web browser's preferences to “allow” pop up windows in order for the the BillPay site to function correctly.

 

Too expereince BillPayer for yourself, follow this link to a mocked up TEST ACCOUNT.

(Click here: Demo Peninsula Community FCU )


 

Questions & Answers

How do I safely enable "pop ups" on my specific browser?

When you click on Bill Pay it launches as a popup window.  If you have popup blockers enabled you will get unsatisfactory results that will be different depending on the type of browser you are using.  Members can either turn off popup blockers entirely or turn them off only for our website (on most systems). Our recommendation is to turn off popup blocking only for the PCFCU website if your browser supports popup exceptions. This can be done by entering an exception into the web browser you are using.  The exception should be "pcfcu.online-cu.com".  Each web browser is a little different.  Use the instructions below for the appropriate browser.

 

Internet Explorer:

  1. Make sure all Internet Explorer windows are closed.
  2. Click once on the "Start" menu button located on the taskbar (bottom left of the desktop screen).
  3. Find the Control Panel and click on it. The Control Panel window will appear.
  4. Click "Internet Options" to see the Internet Properties window. You will see several tabs. View the Privacy tab, it contains two sections. Look under the Pop-up Blocker section. Make sure the "Turn on Pop-up Blocker" box is checked. If it is not checked, click inside the small square to check it and click "Apply" at the bottom of the Internet Properties window.
  5. Click the "Settings" button under the Pop-up Blocker section. The Pop-up Blocker Settings window will appear.
  6. Look in the Exceptions section for a text box with the words "Address of website to allow" above it. Type "pcfcu.online-cu.com" without the quotes.
  7. Click the "Add" button to the right of the text box. The address will appear in the box with the words "Allowed sites" above it.
  8. Close all Internet Explorer windows.
  9. Open Internet Explorer and access Bill Pay through the PCFCU website.

Firefox:

  1. Open a Firefox window.
  2. Click the "Firefox" button in the upper left of the window, then click "Options."
  3. Click the "Content" tab.
  4. Locate the line that reads "Block pop-up windows" and click the "Exceptions" button next to it.
  5. In the field titled "Address of website" enter "pcfcu.online-cu.com" without the quotes. Click the "Allow" button to add that site to your exceptions list.
  6. Click the "Close" button, then close any other firefox windows that may be open.
  7. Open Firefox and access Bill Pay through the PCFCU website.

Google Chrome:

  1. Click the Chrome menu button on the browser toolbar.
  2. Select "Settings".
  3. At the bottom of the page, click the link for "Show advanced settings..."
  4. Under the "Privacy" section, click the button for "Content settings..."
  5. Scroll down to the "Pop-ups" section and check that the option for "Do not allow any site to show pop-ups" is selected.
  6. Under the "Pop-ups" section, click the button for "Manage exceptions..."
  7. In the box labeled "Add a new hostname pattern", type "pcfcu.online-cu.com" without the quotes.
  8. Click "Ok" to add the exception and then "Ok" again to exit the "Content settings" window.
  9. Close all Chrome windows.
  10. Open Chrome and access Bill Pay through the PCFCU website.

Safari (Mac/Ipad):
Note:  Safari does not support popup blocking exceptions.  You must either block all popus or allow all popups.

  1. With Safari open, click on “Safari”.
  2. Click on the “Block Pop-Up Windows” option from the drop-down menu or select “Preferences…” from the drop-down menu.
  3. In the Preferences window, select the “Security” icon. By default, the “Block pop-up windows” option should have a check mark next to it.
  4. To allow pop-ups, deselect the check box next to the “Block pop-up windows” option.
  5. Close the Preferences window.

Android Phones:
Note:  Smart phones generally do not support popup blocking exceptions.  You must either block all popus or allow all popups.

  1. Open browser:
  2. Tap "Menu key"
  3. Tap "Settings"
  4. Tap "Advanced"
  5. Find "Block Pop-ups", uncheck to allow popups.

iPhone:
Note:  Smart phones generally do not support popup blocking exceptions.  You must either block all popus or allow all popups.

  1. Start at home screen
  2. Tap "Settings"
  3. Tap "Safari"
  4. Find "Block Pop-ups", set to off to allow popups.

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What is BillPayer?

BillPayer is our Internet bill payment service, which is available to all members enrolled in Peninsula Online Services. Members who use BillPayer initiate and track payments to any vendor, with the exception of any government agency, (including but not limited to federal, state and local taxing authorities), reducing the amount of time spent writing checks plus reducing postage expense.

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Who can I pay?

You can pay almost any individual or company you choose. For example, your utilities, mortgage, rent, paperboy, babysitter or any vendor you may choose. The only exceptions are government agencies, including but not limited to federal, state and local taxing authorities, court ordered payments or payments outside of the United States

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How does BillPayer work?

It's easy! Schedule either one-time or recurring payment requests through your Peninsula checking account. Payments are made electronically to the vendor whenever possible. In some instances, if the vendor does not accept electronic payments, a check will be issued.

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Which accounts can I use with BillPayer?

BillPayer can only be used in conjunction with your Peninsula Checking account.

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How much does BillPayer cost?

There is no monthly charge for BillPayer when a minimum of one (1) bill is paid every month. If BillPayer services are not used in a monthly period, there is a $7.00 fee. As always, the service is free of charge for the first 90 days.

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How do I get started using BillPayer?

Once you've enrolled, the first step is to setup your payees. We already have a Master Payee List of vendors for you to choose from. You may also create your own if your payee is not in the Master Payee List database.

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How are my bills paid?

BillPayer merchant/payees can be paid by either check or electronic transfer. To verify which method your payee uses, look for the "Payment Method" column in the Payees section.

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What is the difference between a bill paid by "Check" and one paid "Electronically"?

A "Check" payment is a paper draft sent though the US Mail system. You must allow sufficient time for the payee to receive this type of payment, just as if you were mailing the payment yourself. An "Electronic" payment is sent electronically and is the preferred payment method. However, some payees are not able to accept this type of payment. "Electronic" payments clear within a few days.

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Is there a maximum or a minimum amount I can pay?

There is no minimum payment amount. However. the maximum amount for a single payment is $9,999.99. If you need to make a payment to a vendor that is larger than this, you will need to split the payment into two payments.

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How long will it take for a merchant to receive my payment?

On average, allow two business days for electronic merchants and five business days for those merchants paid by paper check (for those unable to receive electronic payment). Your personal Payee List will show which merchants are paid electronically and which are paid by check. Please remember that Peninsula Credit Union cannot control the delivery of payments by the post office or the posting schedule of the merchant (that is, when the payment is actually credited to your account). Because merchants may not post the payment the same day that they receive them, we recommend that you include a few "cushion" days in your timing of bill payments. It is your responsibility to select dates to allow enough time for the payment to get to the merchant so that you are not late with your payments.

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When are funds deducted from my Credit Union account?

Funds are debited from your checking account on the day that we process your payment (typically Send By Date), and NOT on the day that the payment is received or cashed by the payee.

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What if there aren't enough funds available to process my scheduled payment?

Please make sure you have sufficient funds available on the day you have payments scheduled. If you have funds available by using overdraft protection (same as your checking overdraft protection), the payment will be processed using these funds and you will be assessed the Automatic Overdraft Transfer fee. If there are not enough funds available, your payment will not be processed, you will be assessed the Insufficient Funds fee, and will need to reschedule your payment for a later date. Please keep in mind that some check and ATM deposits are not available immediately. If you anticipate problems, you may want to consider setting up overdraft protection on your account. To set up overdraft protection on your checking account, please call our Member Service Center at 360/426-1601 or 800/426-1601. You may also .

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What if I need to modify a scheduled payment?

While a payment is still listed under the "Scheduled Payments" section, changes can be made to the payment at any time. After the payment has been picked up for processing, and the payment has moved from scheduled payments to payment history, no further changes can be made.

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Can I stop a payment?

Once a payment has been sent, it will be processed according to standard procedures. Our payment processor may be able to stop a payment made to a check merchant. If you choose to stop a payment, your account will be assessed the BillPayer stop payment fee that we are charged by our payment processor. Electronic payments cannot be stopped. For further assistance, contact our Member Service Center at 360/426-1601 or 800/426-1601.

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I made a payment to a merchant through BillPayer and it has not been credited to my account. What should I do?

First, check your records. Often, a typing error or date error is responsible for a missing payment. If no problem is found, wait at least four business days for an electronic payment and seven business days for a check payment. Contact the merchant at the end of this time to see whether they have received the payment. Upon your request, we will submit a Payment Inquiry to our payment processor. This process may take up to 10 days to complete.

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Can I get a copy of a check?

Yes. You must request this through our Member Service Center at 360/426-1601 or 800/426-1601. Any service fees levied by our payment processor will be passed along to you.

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How do I cancel the BillPayer service?

If you decide you do not want to use BillPayer, you need to delete payees and any pending payments. Please be aware that all Payees and Pending Payments will be canceled. Your account will be charged for the entire month of BillPayer service, regardless of the date the service was actually dropped. If you later decide to resume using BillPayer again, you will have to reestablish all of your Payees.

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What happens to my payments if I close my checking account?

If you decide to close your checking account, please be aware that all Payees and Pending Payments will be canceled. If you later decide to use BillPayer again, you will have to reestablish all of your Payees.

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What if I get a paper check back from the merchant?

On occasion, merchants may return paper checks to you for a variety of reasons such as:  no payment is due, account closed,  incorrect account information, etc.   When this happens, you can redepositthe check in to the account that the funds were originally drawn from as long as the issue date has not exceeded 90 days.  

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What if the check is not cashed?

If the check is not cashed within 90 days, those funds will automatically be refunded to your account.

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