Peninsula Credit Union

Electronic Services

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eStatement Questions and Answers

When I click on the "hyperlink check" on my eStatement, nothing happens. 

The most common cause of this problem is your internet browser's pop-up blocker restricting access. To remove eStatements to the pop up blocker:

Internet Explorer:

  • Click on Tools then Internet Options
  • Select the Privacy Tab
  • Under the setting for Pop-up Blocker, select the button for Settings (if this is greyed out the Pop-Up-Blocker is not on).
  • Once in the settings, type in the box Address of website to allow: "www.bitstatement.org"
  • Select Close then Apply or OK

Firefox:

  • Select Tools then Options
  • Select the Content icon
  • The first choice is Block Pop-up windows, click on Exceptions
  • Once in the Exceptions box type in the box Address of website to allow: "www.bitstatement.org"
  • Click on Allow
  • Click on Close then OK

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When I click on a hyperlink check the box comes up “We’re sorry the image you are trying to view is currently unavailable”.

The reason for this message is some types of transactions do not generate an image, for example an ACH type transaction.  For more information regarding this transaction, the details are found within the statement. 

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How do I register my account(s) for eStatements?

Registering is easy. Simply log into Online Banking and click on eStatements.

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What if I am having trouble registering?

Please contact our Support Services department by , or by phone at (360) 426-1601. If you are calling from out of the area please call (800) 426-1601.

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How will I know when my registration has been completed successfully?

Once you've completed the registration process you will receive an email confirming your successful registration.

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How will I know when I can view my eStatement?

You will receive an email notification whenever a new statement is available for viewing.

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Why am I not receiving my email notification?

Your email notification may be being blocked by your spam filter. You will need to allow any emails from bitstatement.org. You can do this by adding bitstatement.org to your safe list. For more information, please consult your spam filter documentation.

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Can I print my eStatement(s) out?

Yes. You can print your statements, and you can also save them to a hard drive, thumbrive, disc, et.

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How long will my eStatement(s) be available for viewing online?

Each monthly eStatement will generally remain available for viewing for 12 months after it has been posted. After 12 months have passed, your oldest eStatement(s) will no longer be available once a newer eStatement becomes available for viewing.

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What if I have multiple account numbers?

You can link your account numbers together in the eStatement application, as long as the accounts have the same primary Social Security Number. Upon registering for the first account, the system will automatically prompt you to link accounts, if you have other accounts on file. Once you have linked your accounts, all of your statements will be available to you with a single log in. If you open another account at a later time, you can link that account by selecting "Change Registration", and then choosing "Link Accounts".

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What do I do if my email address changes?

Your email address used for eStatements might be different from your email address for other PCU Online Services functions.  If you want to change only your eStatement you can provide your new email address for eStatement notification by logging into your Online Account, click eStatements, select "Change Registration Information", and then choose "Change Your Email Address". Please be aware that any changes to your eStatement email address will NOT be reflected in your Peninsula Online Services account information.

Please Note: If you wish to change your email address for Online Services please sign into your Online Account and click on the “Your Preferences - Contact Information” link on the left side of the screen. From there you can change your email address and other personal information related to your Peninsula Online Services. Changes to personal information in this screen are NOT applied to your eStatement accounts.

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What if I get a new email address and forget to change my email address for eStatement notifications?

We are required by law to notify members when their eStatement(s) are available for viewing each month. You are responsible to update the email address we have on file for you if it changes. If it is not updated, your email notification will return to us as “undeliverable.” If we cannot notify you via email we attempt to notify you another way. We may, at our discretion, revert your account back to paper statements at any time. In this case, (as with paper statements) your account may be subject to an Invalid Address fee as listed in our eStatement disclosure.

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Do I have to be registered for Home Banking or Bill Payment services in order to register for eStatements?

It is not necessary to have Bill Payment to register for eStatements. However, you must register for Home Banking and supply a valid email address to register and use the eStatement service.

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While viewing my eStatement(s) I got an error message that read “Acrobat Plug-in, Could not find Acrobat External Window Handler.” What does this mean?

Adobe Acrobat Reader is the free software program that is used to display your eStatement(s) online. When this error message is displayed it usually means your Acrobat Reader software is missing some component or it may have become corrupted. Adobe recommends that you completely uninstall the Acrobat Reader software from your PC and reinstall—preferably with the latest version. If you continue to have problems once you have reinstalled Acrobat, try setting your Internet browser to allow encrypted pages to be saved to disk.

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What do I do if I'm having trouble viewing my eStatement from my home computer?

Recent changes to your operating system software such as upgrades, downloads, and/or system enhancements can affect your PC's ability to connect with secure sites, including our eStatement site.

We recommend trying the following steps:

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When I try to view my eStatement(s) from home I get a blank screen. What can I do fix this?

Sometimes this may be due to a slow Internet connection. In addition, some pop-up blocker and firewall programs may prevent access to your eStatement(s). If you utilize either of these types of programs, you may need to disable certain features of those programs in order to view your eStatements. Some pop-up blockers allow you to specify a timeout period for pop-up ads to load. You may need to increase this setting to 2 or 3 seconds or disable it altogether until after you read or download your eStatement(s).

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What can I do if I'm having trouble viewing my eStatement(s) from my work place computer?

Recent changes to your operating system software such as upgrades, downloads, and/or system enhancements can affect your PC's ability to connect with secure sites, including our eStatement site.

In an office/work environment your computer department is likely using pop-up blockers and/or firewall programs and other devices that may prevent access to eStatements. You should contact your computer department personnel to ask whether or not your office computer or network is configured in such a way as to be able to securely view eStatements. It will then be up to your computer system personnel to make sure any computer or network changes are not in conflict with any security policies, which may be in place.

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Do I need any special software to use Peninsula Credit Union’s eStatement service?

Adobe Acrobat Reader is required on your computer. If you do not have Adobe Acrobat Reader, you can click here for your free download.  We also recommend the latest version of Internet Explorer, although other browsers usually work as well.

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