Online Banking FAQ

Questions

 

 

Answers

I’m having problems logging in, what can I do?
When signing-in for Internet Account Access or BillPayer, please enter your Peninsula Account Number as your User ID!

If you’re having trouble signing-in, your PIN/Password may need to be reset. Peninsula Online Services uses a built-in security feature that automatically disables your PIN after three consecutive unsuccessful sign-in attempts. To request a new or updated PIN, or to have your current PIN reset, you will need to contact Member Services at 360-426-1601 or 800-426-1601 during normal business hours. For security reasons you will be required to verify your identity when you call.

If you are getting a "Server not currently available" message our computer system may be temporarily offline for maintenance. Please try again after 30 minutes or so. We apologize for any inconvenience this may cause you.

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Why don’t see my account information online?
If you do not see your account information, you may have been un-enrolled due to inactivity. To reactivate your account, simply call our member service department at 1-800-426-1601 to re-activate your account. You may also re-enroll in on-line services to re-activate your online status.

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How much does Online Services Access cost?
Access to your accounts for transfers, inquiries and withdrawals is absolutely free! And, you can add BillPayer services with no monthly charge. Please see our BillPayer Q&A page for more information on this option.

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How can I get assistance if I have questions about Peninsula Online Services?
First, try finding your question in one of our Questions and Answers pages. If you cannot find the help you need, you may contact a Member Service Representative at Peninsula Community Federal Credit Union by calling 360/426-1601 or 800/426-1601, during business hours. Or you may contact a Member Service Representative via email.

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Do I need to load any additional software on my PC or MAC?
To use our Online Services, you only need access to the Internet using your Web Browser. We support either Firefox® 2.0 or Microsoft Internet Explorer® 6.0 or higher. Our experience has shown Microsoft Internet Explorer to work best, so this is our recommendation. Other browsers may work but must support frames, SSL, Java 1.1 and the HTML 3.2 standard.

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How do I access Peninsula Online Services?
New users must first obtain a Personal Identification Number (PIN). Once you have a PIN number, simply enter your User ID (account number) into our website.

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I’m having trouble transferring funds between accounts. What should I do?
To transfer funds between different accounts, you must be set up for Cross Account Transfers on your accounts. To request to have Cross Account Transfers enabled on your account, email us. If you have already been set up for this service and are still experiencing problems, please contact Member Services at 360/426-1601 or 800/426-1601 during business hours.

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When do transactions post to my account?
The transactions you perform via Peninsula Online Services are live. They will instantly post to your account.

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How current is the Account Access information on my screen?
Balances, available balances, and transactions are obtained directly from Peninsula Credit Union’s computer system. Most information and transactions are conducted in "real-time", online basis. This means the information on your screen is the most up-to-date available at the time you are viewing it.

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How much past information can I view?
You may view up to 7 months of account history.

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When is Peninsula Online Services available?
Peninsula Online Services is available 24-hours a day, 7-days a week. Our services may be temporarily interrupted for a brief period of time for data processing or routine maintenance. If you encounter a problem logging-in please try again at a later time before contacting our Member Service Center.

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How long can an Online session last?
You have unlimited time to perform transactions, but if your connection is inactive for 20 minutes, our server will automatically terminate your session and log you off. You can log in again at any time.

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Will I receive a receipt for transactions performed online?
No. However, you can easily print your own record of transaction(s) if you have a printer attached to your PC.

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Resources

Online Banking Login

Login to online banking to check your account balances, make transfers and manage your account.

Online Banking Enrollment

Enroll in online banking to check your account balances, make transfers and manage your account.