Peninsula Online Services, Electronic Funds Transfer Terms, Conditions, and Disclosures
This Internet Service Electronic Funds Transfer Disclosure and Agreement as amended from time to time (“Agreement”) sets forth the terms and conditions governing the use of Peninsula Credit Union’s “Internet Account Access” and “Bill Payer Service” services (Collectively “Peninsula Online Services”). Disclosure information that applies to “Internet Account Access” and “Bill Payer Service” services offered by Peninsula Credit Union is given below.
By completing the enrollment process and using, or allowing another person to use, the Peninsula Online Services “Internet Account Access” and “Bill Payer Service” services offered through Peninsula Community Federal Credit Union, you are agreeing to be bound by the terms and conditions of this Agreement. In this Agreement, the terms “you” and “your(s)” refer to the member, and the terms “we”, “us”, “our(s)” and “Credit Union” refer to Peninsula Community Federal Credit Union.
Please read this Agreement completely and retain it with your personal records.
You agree that by use of the Peninsula Online Services and your obligations under this agreement that you are consenting to the electronic delivery to you by the Credit Union of all disclosures and other information required by law.
By accessing the Peninsula Online Services, you acknowledge electronic receipt of the Credit Union’s Peninsula Online Services Electronic Funds Transfer Disclosure and Agreement. You agree that you have read this Agreement in its entirety and will abide by its terms and conditions.
The terms in this Agreement are in addition to the terms of any deposit account agreements you have with the Credit Union, including your signature card, the Membership and Account Agreement containing the terms of your accounts, the accompanying schedules, and any change of terms notices and to the terms of any credit agreements you have with the Credit Union, including any disclosures made pursuant to such agreements.
Peninsula Online Services Enrollment
Peninsula Community Federal Credit Union reserves the right to refuse enrollment in Peninsula Online Services to any member who does not meet the criteria established by the Credit Union. Such criteria include, but are not limited to, dormant accounts, restricted accounts, and accounts with bad addresses.
Additional Services or Amendments to Services
We may introduce additional services or enhance the existing services from time to time. We will notify you when these new or enhanced services are available. Some services may be at no additional cost to you and others may involve a specified fee. You understand that the Credit Union is not obligated to offer such services and may withdraw or change them at any time.
By using these services when they become available, you agree that they will be governed by these Terms, Conditions, and Disclosures as well as any additional terms, conditions, and disclosures we provide to you.
The Credit Union may change the terms and conditions of this Agreement from time to time by mailing written notice to you at your address as it appears on our records. If any change results in greater cost or liability to you or decreases access to your accounts, you will be given at least twenty-one (21) days prior notice of the change. Prior notice may not be given where an immediate change in terms or conditions is necessary to maintain the integrity of the system and/or the security of our Peninsula Online Services or designated accounts.
To use Peninsula Online Services, you need a personal computer (PC) or Apple MacIntosh equipped with Internet access and Web browser. (You may not be able to use Web TV with the Peninsula Online Services). Our Internet service requires the use of Mozilla 3.0 or greater, Microsoft Internet Explorer 6.0 or greater. Other browsers may be used as long as they support tables, Java script, and secure connections using RSA encryption and SSL. Use of this Web browser helps keep your confidential financial data encrypted. You are responsible for any and all telephone access fees or Internet service fees that may be assessed by your telephone company or Internet service provider. You understand the Credit Union does not make any warranties on equipment, hardware, software or Internet Provider Service, or any part of them, expressed or implied, including, without limitation, and warranties of payee ability or fitness for a particular purpose. The Credit Union is not responsible for any loss, injury, or damages, whether direct, indirect, special or consequential, caused by the Internet Service Provider, any related software, or the Credit Union’s Internet Branch or the use of any of them or arising in any way out of the installation, use or maintenance of your personal computer hardware, software, files or other equipment. The Credit Union is not responsible for any electronic virus or viruses that you may encounter. We suggest that you routinely scan your personal computer using a virus protection product.
You or any other party to your account may terminate this Agreement with us at any time by notifying us in writing. To terminate this Agreement, you must notify the Credit Union, providing your name and address, indicating the Service (s) you are discontinuing, and stating the termination date of the Service(s). When Bill Payer Service is terminated, any bill payments prescheduled to be made through the system will also be terminated. Your final charge for the Bill Payer Service will be assessed at the end of the month in which the service was terminated, if applicable. Notice of termination shall not be effective at the Credit Union until the business day after the business day on which such notice is actually received by the Credit Union. Termination of this agreement will not affect the rights and responsibilities of the parties under this Agreement for transactions initiated before termination.
The Credit Union reserves the right to terminate this Agreement and/or your use of Peninsula Online Services with or without cause. We may do so immediately if:
a. you or any authorized user of your account breaches this or any other agreement with the Credit Union;
b. you do not pay any fee required by this Agreement when due;
c. we have reason to believe that there has been or might be an unauthorized use of your account; or
d. you or any authorized user of your account requests that we do so;
e. due to inactivity (no sign-on activity for 3 months). *
f. your accounts are not maintained in good standing.
*Reactivation is available upon request.
Transactions Available with Internet Account Access
The following is a list of transactions available when you have logged on to Internet Account Access:
a. obtain balances and other account details on your share and loan accounts;
b. obtain account history information on your share and loan accounts;
c. make transfers between your Share/Savings, Share Draft/Checking, Share/Loan and Shares Plus accounts;
d. withdrawal by check (payable to you, mailed to you at the address we have on record with a minimum of $25 each);
e. transfer funds from your Line of Credit to your share checking, share savings, and Shares Plus accounts;
f. review up to seven months of account history
g. inquire about specific check numbers to determine if/when the checks have cleared your account
h. make stop payments - by logging onto the site, you agree to approval for a stop payment as if it were your signature on the stop payment form.
i. communicate with the Credit Union using the electronic mail feature.
j. designate accounts at the Credit Union to give you the ability to transfer funds to accounts other than the one you are logged into.
k. activate a debit card.
l. change e-mail online.
m. change mailing address.
n. change phone number.
The Credit Union reserves the right in its sole discretion to deny Internet Account Access transactions.
Peninsula Online Service's Internet Account Access Limitations
- No more than six preauthorized, automatic, or telephone transfers may be made from your Share/Savings/Shares Plus deposit account to another account at the Credit Union or to a third party in any calendar month. If you exceed, or attempt to exceed, these transfer limits, the excess transfer requests may be refused or reversed, a fee may be imposed on the excess transfer request, and the Credit Union may reclassify or close your account. Transfers completed in person at a Credit Union office, through an ATM or POS facility, or by a withdrawal check mailed directly to you are not counted toward the limit of six per month.
- Advances under your loan agreement to one of your accounts may not exceed your available credit limit. Any transfers from your line(s) of credit will result in you obtaining a loan under the terms previously disclosed to you.
- Your mortgage loan payments must be equal to or greater than the scheduled amount. Partial mortgage loan payments are not allowed.
- No transfers may be made from an account that requires two or more signatures.
- Balance and transaction information provided on any day will generally be current as of that day (excluding outstanding checks written that have not cleared your account and/or outstanding Visa debit transactions).
- The Credit Union reserves the right to limit the frequency and dollar amount of transactions from your account for security reasons.
- The account balance and transaction history information may be limited to recent account information involving your accounts. Also, the availability of funds for transfer or withdrawal may be limited due to the processing time for ATM transactions and our Funds Availability Policy.
- The Credit Union may not immediately receive E-mail communications that you send and the Credit Union will not take action based on E-mail requests until the Credit Union actually receives your message and has a reasonable opportunity to act.
- Requests for transfer privileges or overdraft protection from a separate account number is referred to as a cross-account relationship. Upon approval, any authorized signer on an account can set up a cross-account relationship, as long as he/she is also an authorized signer on the account that will be accessed for such requests
Bill Payer Service:
To subscribe to the Bill Payer Service, you must qualify for a share draft/checking account with the Credit Union. An account that requires two signatures to make withdrawals may not be utilized for Bill Payer Service. When you use Bill Payer Service, you agree that the Credit Union may debit the Payment Account to pay checks that you have not signed.
When you sign up for Bill Payer Service, you must designate the checking account from which the Credit Union is to make payment. You must use your computer to authorize a payment with Bill Payer Service.
Transactions Available with Bill Payer Service:
The following is a list of transactions available for Bill Payer Service:
- Pay bills directly from your Share Draft/Checking account.
- Payees: Payee refers to the entity to which you pay bills. The payee can be a company, organization, or individual. The Payee feature allows you to add payees, to delete payees from or modify payee information on your personal list of payees. A payee not shown on the master list of payee may be added (allow a maximum of 10-14 days for the activation process). Recurring payments are scheduled under this feature.
- Add New Payment: The Add New Payment feature allows you to schedule one-time or recurring payments. This feature enables you to specify the amount of the payment and the payment start date.
- Review up to 4 months of bill payment history.
- Pending Payments: The Pending Payments feature allows you to view a list of payments that have been set up.
Peninsula Online Service's Bill Payer Service Limitations
While most payments can be made using Bill Payer Service, the Credit Union reserves the right to refuse to make payments to certain payees.
The following are limitations to the use of the Credit Union’s Bill Payer Service:
- bill payments can only be made from your share draft/checking account;
- payments cannot be made to or for state and local tax authorities, collection agencies, court-ordered payments such as child support/alimony. Payments to any organizations or individuals with addresses outside of the United States are also excluded;
- if you close the designated Bill Payer Service share draft/checking account, all scheduled Bill Payer Service payments will be stopped;
- automatic recurring payments must be for the same amount each recurrence and can be scheduled in the following ways: weekly on the same day each week; biweekly on the same day every other week; monthly on the same calendar day each month; quarterly on a calendar day every three months; and on the last day of the month each month.
- you cannot stop a payment if the payment has already been processed.
- you can schedule payments 24 hours a day, seven days a week, however, payments scheduled on a Saturday, Sunday, or holiday will be processed within one to two business days after the weekend or holiday.
- transactions may not exceed $9,999.99 each.
- you are limited to making payments to 45 payees.
Bill Payer Service Methods, Payment Cancellations, and Restrictions
Payments are made to your payee either electronically via the Automated Clearing House (ACH) or by check. The method of payment depends upon the processing method that can be accommodated by the payee or by our bill payment service provider.
It is your responsibility to schedule payments in such a manner that your bills will be paid on time. It is important that you take into consideration what method of bill payment will be used when scheduling bill payments to ensure payment deadlines are met. You specify this date. If the payee accepts electronic bill payment, the payment may take up to 2 business days to process. If the payee does not accept electronic bill payment, the payment will be sent in a check form, and may take up to 5 business days to process. Some payees may require additional time to process your bill payments in the absence of your standard remittance slip.
Payments must be changed or cancelled using the Bill Payer Service prior to 6:00 a.m. Pacific Standard Time on the business day the transaction is scheduled to be initiated. If you ask us to cancel a payment after it is issued and we agree to do so, we may charge you a stop payment fee.
Electronic Bill Payer Service Account Debits
Your account will be debited on the business day or the next business day after the scheduled payment’s processing date. When a payment or other online service generates items to be charged to your account, you agree that we may debit your bill payment account without requiring your signature on the item and without prior notice to you. By providing the Credit Union with the names and account information of those payees to whom you wish to direct payment, you authorize the Credit Union to follow your payment instructions as transmitted using the Bill Payer system. When you schedule payments using the Bill Payer Service, you authorize the Credit Union to debit your account on the scheduled date and to subsequently remit funds to the designated payee on your behalf.
Electronic Bill Payer Service Responsibilities
You are responsible for:
- any late payment or service/finance charges charged by payee(s) and any overdraft transfer, NSF, stop payment, or other fees charged by Peninsula Community Federal Credit Union as a result of these transactions;
- data input of payee information (payment amount(s), name, address and any other pertinent information); and
- termination of the Bill Payer service.
Fee Schedule Peninsula Online Services Internet Account Access and Bill Payer Service
- Internet Account Access Program - Free
- Bill Payer Service Program (free for the first 3 months after activation) – No monthly fee when a minimum of one bill is paid during the month; otherwise a $4.95 per month fee will apply.
- Request for Stop Payment $30.00 each
- Payment Investigation/Research on your account per hour $25.00 (1 hour minimum); $35 per hour for legal requests (1 hour minimum).
- Copy of a bill payment check $20.00 each
- Re-set due to lost or forgotten access code Free
- Automatic overdraft transfer from savings $3.50 each
- You will be subject to our Failed Payment/Non Sufficient Funds (NSF) fee as stated on our Fee Schedule.
Fees associated with our Peninsula Online Services electronic funds transactions and other account transactions are disclosed in our Fee Schedule. From time to time, the fees may be changed; we will notify you of any changes required by law. Peninsula Online fees may be posted the last working day of the month. If you request the use of Bill Payer utilizing more than one checking account, fees will be assessed for each account.
Your Liability for Unauthorized Transactions
You are responsible for all transfers you authorize using your EFT services under this Agreement. If you permit other persons to use an EFT service, Debit Card, or access code, you are responsible for any transactions they authorize or conduct on any of your accounts. However, tell us AT ONCE if you believe anyone has used your account without your authority or if you believe that an electronic fund transfer has been made without your permission using information from your check. Telephoning is the best way to keep your possible losses down. For Debit Card purchase transactions, if you notify us of your lost or stolen card, you will not be liable for any losses provided you were not grossly negligent or fraudulent in handling your Card and you provide us with a written statement regarding your unauthorized Card claim, otherwise the following liability limits will apply. VISA zero liability does not apply to non-VISA transactions as described in the Electronic funds Transfer Disclosure and Agreement. For all other EFT transactions, if you tell us within two (2) business days you can lose no more than $50 if someone accessed your account without your permission. If you do not tell us within two (2) business days after you learn of the unauthorized use of your account or the EFT service, and we can prove that we could have stopped someone from accessing your account without your permission if you had told us, you could lose as much as $500.00. Also, if your statement shows EFT transfers that you did not make, including those made by Card, access code or other means, tell us at once. If you do not tell us within sixty (60) days after the statement was mailed to you, you may be liable for the full amount of the loss, if we can prove that we could have stopped someone from making the transfers if you had told us in time. If a good reason (such as a hospital stay) kept you from telling us, we will extend the time periods.
How to Notify the Credit Union in the Event of an Unauthorized Transaction
If you believe your Debit Card has been lost or stolen, that someone has transferred or may transfer money from your account or if a transfer has been made using the information from your check without your permission, call: 1-800-426-1601 or 1-800-754-4128 or write: Peninsula Credit Union, P.O. Box 2150, Shelton, WA 98584.
For purposes of these disclosures, our business days are Monday through Friday, excluding holidays.
Password /Personal Identification Number
To enroll for Peninsula’s Online Services you must select a Home Banking password, hereafter referred to as your Password/Personal Identification Number (PIN) in order to access your accounts(s). Your accounts can only be accessed by the using your password/PIN. If you forget your password, you can regain access to your account by setting up a security question and answer. In order to use this feature the security question and answer will need to be set up during a previous online banking session. You must obtain a separate password/PIN for each account structure. If there is a joint owner on your account, the joint owner may request online service and a password/PIN if one has not already been assigned to the account.
Disclosure of Account Information to Third Parties
The Credit Union agrees not to disclose information to third parties about your account regarding any transactions or balances except when:
- it is necessary to complete the transaction;
- when a third party seeks to verify the existence and condition of your account in accordance with applicable law;
- such disclosure is in compliance with the law, government agencies or court orders;
- you give us your written permission; or
- to protect secured assets or the assets of the Credit Union.
Upon request, we will give you the name and address of each agency from which we obtain a credit report regarding your account. A complete copy of the Credit Union's Privacy and Confidentiality Policy of Member Information is available upon request.
Statements and Notices
You will continue to receive your regular account statement either monthly or semi-annually, depending on the type of account you hold. Members with checking accounts with activity will receive monthly statements. You are required to keep the Credit Union informed of your current address to insure correct mailing of periodic statements. Statements and notices will be mailed or electronically to you at the most recent address/e-mail address you have given the Credit Union. Notice to any of you will be notice to all of you. You agree to promptly notify the Credit Union of any address/e-mail address change.
You agree to pay the Credit Union our reasonable expenses, including collection agency costs, court costs and attorney’s fees, for enforcing our rights under this Agreement.
Reservation of Rights
Failure or delay by the Credit Union to enforce any provision of this Agreement or to exercise any right or remedy available under this Agreement, or at law, shall not be deemed a waiver and the Credit Union expressly reserves the right to enforce such provision, or to exercise such right or remedy, at a later date.
Except as stated otherwise in the Agreement, this Agreement does not alter or amend any of the terms or conditions of any other agreement you may have with the Credit Union. If any part of this Agreement should be held to be unenforceable, the remaining provisions of this Agreement shall remain in full force and effect.
Your Billing Rights
This notice contains important information about your rights and our responsibilities under the Fair Credit Billing Act.
Error Resolution Rights
In case of errors or questions about your electronic transfers, telephone us at: (360) 426-1601
or write us at: PO Box 2150, Shelton, WA 98584
as soon as possible if you think your statement or receipt is wrong, or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we send you the FIRST statement on which the problem or error appeared.
- Tell us your name and account number (if any).
- Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error, or why you need more information.
- Tell us the dollar amount of the suspected error. If you tell us orally we may require that you send us your complaint or questions in writing within 10 business days.
Your Rights and Our Responsibilities After We Receive Your Written Notice
We will tell you the results of our investigation within ten (10) business days after we hear from you and will correct any error promptly. For errors related to transactions occurring within thirty (30) calendar days after the first deposit to the account (new accounts), we will tell you the results of our investigation within twenty (20) business days. If we need more time, however, we may take up to forty-five (45) calendar days to investigate your complaint or question (ninety (90) calendar days for POS transaction errors, new account transaction errors, or errors involving transactions initiated outside the United States). If we decide to do this, we will re-credit your account within ten (10) business days (five (5) business days for Debit Card purchase transactions) for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not re-credit your account. If we decide after our investigation that an error did not occur, we will deliver or mail to you an explanation of our findings within three (3) business days after the conclusion of our investigation. If you request, we will provide you copies of documents (to the extent possible without violating other members’ rights to privacy) relied upon to conclude that the error did not occur.
Our Liability for Failure to Make Transfers
You agree that neither we nor the service providers shall be responsible for any loss, property damage or bodily injury, whether caused by the equipment, software, Credit Union or by Internet browser providers such as Netscape (Netscape Navigator browser) and Microsoft (Microsoft Internet Explorer browser), or by Internet access providers or by online service providers or by an agent or subcontractor for any of the foregoing. Nor shall we or the service providers be responsible for any direct, indirect, special or consequential economic or other damages arising in any way out of the installation, download, use, or maintenance of the equipment, software, Online services or Internet browser or access software. In this regard, although we have taken measures to provide security for communications from you to us via the Online services and may have referred to such communication from you to us via the Online services and may have referred to such communication as “secured,” we cannot and do not provide any warranty or guarantee of such security. In states that do not allow the exclusion or limitation of such damages, our liability is limited to the extent permitted by law. The Credit Union will not be liable for incomplete transaction errors in the following instances: (a) if the approved network ATM where you are making the cash withdrawal does not have enough cash. (b) if through no fault of ours, your account does not contain enough money to make the transfer or give you the cash. (c) if the approved network was not working properly, and you knew about the breakdown when you started the transaction. (d) if circumstances beyond our control (such as fire or flood) prevent the transaction. (e) if the ATM is closed or shut off for maintenance. (f) if funds in your account are pledged for a share secured loan or are otherwise not available. (g) if the money in your account is subject to legal process or other claim. (h) if the withdrawals and/or transfers from your savings account have reached the maximum number permitted by regulation. (i) if there are other exceptions as established by the credit union. (j) if you used the wrong access code/PIN or you have not properly followed any applicable computer or Credit Union instructions for making transfers or bill payment transactions. (k) if your computer fails or malfunctions or any of the Credit Union’s Audio Response was not properly working and such problem should have been apparent when you attempted such transaction.
There may be other exceptions not specifically mentioned above.