Debit Card Activation
To activate your card, simply call 866-985-2273 from the home phone number listed on your account. The system agent will verify that the phone number that you are calling from matches up with the one you have previously provided. If the number matches, the card will be activated. If you are calling from a different phone number than what is on your account, you will need to provide the last 4 digits of your Social Security number for verification.
Member Select PIN
You can choose your own PIN number, just call 866-985-2273 from the home phone number listed on your account and follow the prompts to set your PIN to a new 4 digit number of your choice. Important note: For all brand new card orders members can pick their custom PIN before their PIN mailer is received only by calling as noted above. (When you activate your card you will be asked if you want to customize your PIN). You will still receive your PIN mailer with the randomly generated PIN that was done with your card order. If you have already picked your own PIN, disregard the PIN mailer as that PIN is no longer valid.
You can also go to our ATM’s or a Star ATM to change your PIN.( **Not all ATM’s with the Star logo will have this functionality but Star ATM locations can be obtained via internet at http://www.star.com/locator/. To change your PIN at an ATM, put your card in the machine and enter your current PIN. If the machine has this functionality an option to Change PIN will be listed in the transaction options. Choose this option and you will be prompted to enter your new PIN, re-enter the new PIN to confirm and then you will receive an on screen confirmation that the PIN was successfully changed.
Co-Op Surcharge Free Network
Get surcharge-free access to 24,433 ATMs throughout the U.S. Find them at www.co-opnetwork.org
If you are planning on traveling out of the country, please contact us before you do so. If you plan to travel, please keep these numbers handy: 888-918-7313, 727-299-2449 (overseas collect) in case a block is placed on your account while you are away.