Peninsula Online Services Electronic Funds Transfer Terms, Conditions, and Disclosures
This Internet Service Electronic Funds Transfer Disclosure and Agreement as amended from time to time (“Agreement”) sets forth the terms and conditions governing the use of Peninsula Credit Union’s “Internet Account Access” and “Bill Payer Service” “Mobile Banking” “Money HQ” “P2P Payments” and “External Funds Transfer “ services (Collectively “Peninsula Online Services”).
By completing the enrollment process and using, or allowing another person to use, the Peninsula Online Services offered through Peninsula Community Federal Credit Union, you are agreeing to be bound by the terms and conditions of this Agreement. In this Agreement, the terms “you” and “your(s)” refer to the member, and the terms “we”, “us”, “our(s)” and “Credit Union” refer to Peninsula Community Federal Credit Union.
The terms of this Agreement apply to both consumer and business members, except as specifically provided in this Agreement. For consumer accounts, the primary accountholder may enroll in the Electronic Services and is responsible for the acts of any joint accountholder. Anyone enrolling represents that he or she is the primary accountholder and is authorized to enroll in the Service. Anyone using the Electronic Services represents that he or she has full authority to use the Services and to engage in any action taken by him or her. For business and organizational accounts, the Electronic Services may be established by any authorized user of the account holder. Any joint accountholder or an authorized user, acting alone, may affect transactions through the Electronic Services.
Please read this Agreement completely and retain it with your personal records.
You agree that by use of the Peninsula Online Services and your obligations under this agreement that you are consenting to the electronic delivery to you by the Credit Union of all disclosures and other information required by law.
By accessing the Peninsula Online Services, you acknowledge electronic receipt of the Credit Union’s Peninsula Online Services Electronic Funds Transfer Disclosure and Agreement. You agree that you have read this Agreement in its entirety and will abide by its terms and conditions.
The terms in this Agreement are in addition to the terms of any deposit account agreements you have with the Credit Union, including your signature card, the Membership and Account Agreement containing the terms of your accounts, the accompanying schedules, and any change of terms notices and to the terms of any credit agreements you have with the Credit Union, including any disclosures made pursuant to such agreements.
Peninsula Online Services Enrollment
Peninsula Community Federal Credit Union reserves the right to refuse enrollment in Peninsula Online Services to any member who does not meet the criteria established by the Credit Union. Such criteria include, but are not limited to, dormant accounts, restricted accounts, and accounts with bad addresses.
Additional Services or Amendments to Services
We may introduce additional services or enhance the existing services from time to time. We will notify you when these new or enhanced services are available. Some services may be at no additional cost to you and others may involve a specified fee. You understand that the Credit Union is not obligated to offer such services and may withdraw or change them at any time.
By using these services when they become available, you agree that they will be governed by these Terms, Conditions, and Disclosures as well as any additional terms, conditions, and disclosures we provide to you.
The Credit Union may change the terms and conditions of this Agreement from time to time by mailing written notice to you at your address as it appears on our records. If any change results in greater cost or liability to you or decreases access to your accounts, you will be given at least twenty-one (21) days prior notice of the change. Prior notice may not be given where an immediate change in terms or conditions is necessary to maintain the integrity of the system and/or the security of our Peninsula Online Services or designated accounts.
To use Peninsula Online Services, you need a personal computer (PC) or Apple MacIntosh equipped with Internet access and Web browser. (You may not be able to use Web TV with the Peninsula Online Services). Our Internet service requires the use of Mozilla 3.0 or greater, Microsoft Internet Explorer 6.0 or greater. Other browsers may be used as long as they support tables, Java script, and secure connections using RSA encryption and SSL. Use of this Web browser helps keep your confidential financial data encrypted. You are responsible for any and all telephone access fees or Internet service fees that may be assessed by your telephone company or Internet service provider. You understand the Credit Union does not make any warranties on equipment, hardware, software or Internet Provider Service, or any part of them, expressed or implied, including, without limitation, and warranties of payee ability or fitness for a particular purpose. The Credit Union is not responsible for any loss, injury, or damages, whether direct, indirect, special or consequential, caused by the Internet Service Provider, any related software, or the Credit Union’s Online or the use of any of them or arising in any way out of the installation, use or maintenance of your personal computer hardware, software, files or other equipment. The Credit Union is not responsible for any electronic virus or viruses that you may encounter. We suggest that you routinely scan your personal computer using a virus protection product.
You or any other party to your account may terminate this Agreement with us at any time by notifying us in writing. To terminate this Agreement, you must notify the Credit Union, providing your name and address, indicating the Service (s) you are discontinuing, and stating the termination date of the Service(s). When Online Service is terminated, any bill payments prescheduled to be made through the system will also be terminated. Your final charge for the Bill Payer Service will be assessed by the 10th of the following month in which the service was terminated, if applicable. Notice of termination shall not be effective at the Credit Union until the business day after the business day on which such notice is actually received by the Credit Union. Termination of this agreement will not affect the rights and responsibilities of the parties under this Agreement for transactions initiated before termination.
The Credit Union reserves the right to terminate this Agreement and/or your use of Peninsula Online Services with or without cause. We may do so immediately if:
- you or any authorized user of your account breaches this or any other agreement with the Credit Union;
- you do not pay any fee required by this Agreement when due;
- we have reason to believe that there has been or might be an unauthorized use of your account; or
- you or any authorized user of your account requests that we do so;
- due to inactivity (no sign-on activity for 3 months). *
- your accounts are not maintained in good standing.
*Reactivation is available upon request.
Transactions Available with Internet Account Access
The following is a list of transactions available when you have logged on to Internet Account Access:
- obtain balances and other account details on your share and loan accounts;
- obtain account history information on your share and loan accounts;
- make transfers between your Share/Savings, Share Draft/Checking, Share/Loan; Shares Plus/Summit accounts and limited/qualified Certificate transfers;
- withdrawal by check (payable to you, mailed to you at the address we have on record with a minimum of $25 each);
- transfer funds from your Line of Credit to your share checking, share savings, and Shares Plus/Summit accounts;
* review up to four months of account history
- inquire about specific check numbers to determine if/when the checks have cleared your account
- make stop payments - by logging onto the site, you agree to approval for a stop payment as if it were your signature on the stop payment form.
- communicate with the Credit Union using the electronic mail feature.
- designate accounts at the Credit Union to give you the ability to transfer funds to accounts other than the one you are logged into.
- change e-mail online.
- change mailing address.
- change phone number.
- add funds to an “add on” style certificate.
- set up recurring transfers.
- mobile banking.
- Peninsula Financial Manager (our money management tool)
The Credit Union reserves the right in its sole discretion to deny Internet Account Access transactions.
Peninsula Online Service's Internet Account Access Limitations
- No more than six preauthorized, automatic, or telephone transfers may be made from your Share/Savings/Shares Plus/Summit deposit account to another account at the Credit Union or to a third party in any calendar month. If you exceed, or attempt to exceed, these transfer limits, the excess transfer requests may be refused or reversed, a fee may be imposed on the excess transfer request, and the Credit Union may reclassify or close your account. Transfers completed in person at a Credit Union office, through an ATM or POS facility, or by a withdrawal check mailed directly to you are not counted toward the limit of six per month.
- Advances under your loan agreement to one of your accounts may not exceed your available credit limit. Any transfers from your line(s) of credit will result in you obtaining a loan under the terms previously disclosed to you.
- Your mortgage loan payments must be equal to or greater than the scheduled amount. Partial mortgage loan payments are not allowed.
- No transfers may be made from an account that requires two or more signatures.
- Balance and transaction information provided on any day will generally be current as of that day (excluding outstanding checks written that have not cleared your account and/or outstanding Visa debit transactions).
- The Credit Union reserves the right to limit the frequency and dollar amount of transactions from your account for security reasons.
- The account balance and transaction history information may be limited to recent account information involving your accounts. Also, the availability of funds for transfer or withdrawal may be limited due to the processing time for ATM transactions and our Funds Availability Policy.
- The Credit Union may not immediately receive E-mail communications that you send and the Credit Union will not take action based on E-mail requests until the Credit Union actually receives your message and has a reasonable opportunity to act.
- Requests for transfer privileges or overdraft protection from a separate account number is referred to as a cross-account relationship. Upon approval, any authorized signer on an account can set up a cross-account relationship, as long as he/she is also an authorized signer on the account that will be accessed for such requests.
The Account Alerts service is a tool for managing accounts. However, Account Alerts should not be relied upon solely for account information. Although the Credit Union makes every effort to ensure alerts are delivered as expected, there are conditions that may make the alerts unreliable such as, but not limited to: spam filters, relay detectors, inaccurate or obsolete email addresses, network or system failures, etc. The Credit Union recommends that the service be tested prior to regular use to identify any limiting conditions that may be present. The Credit Union does not guarantee the delivery of any account alert
Secure Messaging or E-Mail
You may use the “Contact Us” e-mail function within PCU Online to send messages to us during business hours. However, the E-Mail function may not, be used to initiate a transfer on your account. The Credit Union may not immediately receive messaging communications sent by you; therefore, the Credit Union will not take action on transaction requests. Contact the Credit Union immediately regarding any unauthorized transaction or stop payment request; call the Credit Union at the telephone number 1-800-426-1601 or any other number for Peninsula Credit Union that we have published.
Personal Financial Management Service
The personal financial management service allows you to consolidate and track your financial information within the Home Banking service. The service is provided to assist you in organizing and managing your finances. The budgeting tools are for informational purposes only, and are not intended to provide legal, tax or financial advice. Your data input will directly affect the quality of the budgetary data output. Access to the Personal Finance Management Service may be temporarily unavailable from time to time due to system updating, maintenance or technical difficulties. You agree that the Credit Union will not be liable for delay in such cases.
You may add information about accounts accessible at other web sites that you maintain at other institutions. When you use Peninsula’s Financial Management Service to access a third party web site you designate, you agree to the following: 1) You authorized Peninsula Community Federal Credit Union and its providers to access the third party web sites and accounts you designate to retrieve account information on your behalf, and you appoint us as your agent for this limited purpose. In addition, you hereby grant Peninsula Community Federal Credit Union and its providers as your true and lawful attorney-in-fact, with full power of substitution and re-substitution, for you and in your name, place and stead, in any and all capacities, to access third party web sites, retrieve account information, and use your information, for the purpose of accessing your accounts and operating Financial Management Service , with full power and authority to do and perform each and every act and thing requisite and necessary to be done in connection with such activities, as fully to all intents and purposes as you might or could do in person. 2) You represent that you are a legal owner of the accounts at third party web sites which you include in Financial Management Service and that you have the authority to (i) designate us as your agent, (ii) use Financial Management Service and (iii) give us your passwords, usernames, and all other information you provide. 3) YOU AGREE AND ACKNOWLEDGE THAT WHEN WE ACCESS AND RETRIEVE INFORMATION FROM THE THIRD PARTY WEB SITE, WE ACT AS YOUR AGENTS, AND NOT THE AGENTS OR ON BEHALF OF THE THIRD PARTY. 4) Financial Management Service does not have the capability to initiate transactions affecting your financial accounts or provide notices or instructions affecting such financial accounts. When you access a third party web site through Financial Management Service, you open a new browser window to directly connect you to the third party web site and submit information you have designated to allow further access to that site. Transactions and inquiries you initiate at such a site are not made through Financial Management Service, and we have no responsibility for such transactions. You are responsible for all fees charged by the third party in connection with such transactions and accounts, and you agree to comply with the terms and conditions of those accounts. If you have a dispute or question about any transaction on such site, you agree to direct these to the account provider. 5) Third party web sites shall be entitle to rely on the above authorizations, agency and power of attorney granted by you. 6) Financial Management Service is not sponsored or endorsed by any providers of the third party accounts you access through Financial Management Service , except for affiliates of Peninsula Community Federal Credit Union. 7) Balances shown on Financial Management Service reflect the most recent refresh and may not be accurate if a refresh was not successfully completed or the information obtained during the refresh from the third party is otherwise not accurate or current. Data and information is provided for informational purposes only, and is not intended for trading or transactional purposes. You agree that we are not liable for any errors or delays in the content, or for any actions taken in reliance thereon. The services which you may be able to access through Financial Management Service are services of the listed institutions. Financial Management Service provides links to selected institutions for your convenience only. We do not endorse or recommend the services of any institution. The third party institution you select is solely responsible for its services to you. We are not liable for any damages or costs of any type arising out of or in any way connected with your use of the services of the institution. 8) You may also add information into Financial Management Service for accounts not available at other web sites or which are not linked to Financial Management Service. In such case, you are solely responsible for the accuracy of such information.
Bill Payer Service
You must qualify for a share draft/checking account with the Credit Union. An account that requires two signatures to make withdrawals may not be utilized for Bill Payer Service. When you use Bill Payer Service, you agree that the Credit Union may debit the Payment Account to pay checks that you have not signed.
You must designate the checking account from which the Credit Union is to make payment. You must use your computer to authorize a payment with Bill Payer Service.
Transactions Available with Bill Payer Service:
The following is a list of transactions available for Bill Payer Service:
- Pay bills directly from your Share Draft/Checking account.
- Payees: Payee refers to the entity to which you pay bills. The payee can be a company, organization, or individual. The Payee feature allows you to add payees, to delete payees from or modify payee information on your personal list of payees. A payee may be added immediately. Recurring payments are scheduled under this feature.
- Add New Payment: The Add New Payment feature allows you to schedule one-time or recurring payments. This feature enables you to specify the amount of the payment and the payment start date.
- Review up to 12 months of bill payment history.
- Payment Center: The Payment Center feature allows you to view a list of payments that have been set up.
- Enroll for eBills (for eligible payees)
- Expedite payments (for eligible payees)
Peninsula Online Service's Bill Payer Service Limitations
While most payments can be made using Bill Payer Service, the Credit Union reserves the right to refuse to make payments to certain payees.
The following are limitations to the use of the Credit Union’s Bill Payer Service:
- bill payments can only be made from your share draft/checking account;
- payments cannot be made to or for state and local tax authorities, collection agencies, court-ordered payments such as child support/alimony. Payments to any organizations or individuals with addresses outside of the United States are also excluded;
- if you close the designated Bill Payer Service share draft/checking account, all scheduled Bill Payer Service payments will be stopped;
- automatic recurring payments must be for the same amount each recurrence and can be scheduled in the following ways: weekly on the same day each week; biweekly on the same day every other week; monthly on the same calendar day each month; quarterly on a calendar day every three months; semi-monthly; and semi-annually.
- you cannot stop a payment if the payment has already been processed.
- you can schedule payments 24 hours a day, seven days a week, however, payments scheduled on a Saturday, Sunday, or holiday will be processed within one to two business days after the weekend or holiday.
- transactions may not exceed $9,999.99 each.
- You are limited to making payments to 250 payees.
Bill Payer Service Methods, Payment Cancellations, and Restrictions
Payments are made to your payee either electronically via the Automated Clearing House (ACH) or by check. The method of payment depends upon the processing method that can be accommodated by the payee or by our bill payment service provider.
It is your responsibility to schedule payments in such a manner that your bills will be paid on time. It is important that you take into consideration what method of bill payment will be used when scheduling bill payments to ensure payment deadlines are met. You specify this date. If the payee accepts electronic bill payment, the payment may take up to 2 business days to process. If the payee does not accept electronic bill payment, the payment will be sent in a check form, and may take up to 5 business days to process. Some payees may require additional time to process your bill payments in the absence of your standard remittance slip.
Payments must be changed or cancelled using the Bill Payer Service prior to 8:00 a.m. Pacific Standard Time on the business day the transaction is scheduled to be initiated. If you ask us to cancel a payment after it is issued and we agree to do so, we may charge you a stop payment fee.
Bill Payment Authorization and Payment Remittance.
By providing the Credit Union with names and account information of Payees to whom you wish to direct payments, you authorize the Credit Union to follow the Payment Instructions that it receives through the payment system. When the Credit Union receives a Payment Instruction, you authorize the Credit Union and its processing agents to debit your Payment Account and remit funds on your behalf so that the funds arrive as soon as reasonably possible after the Scheduled Payment Date designated by you. You also authorize the Credit Union and its processing agents to credit your Payment Account for payments returned to the Credit Union by the United States Postal Service or Payee, or payments remitted to you on behalf of another authorized user of the Bill Pay Service.
Electronic Bill Payer Service Account Debits
Your account will be debited on the “send by” date. When a payment or other online service generates items to be charged to your account, you agree that we may debit your bill payment account without requiring your signature on the item and without prior notice to you. By providing the Credit Union with the names and account information of those payees to whom you wish to direct payment, you authorize the Credit Union to follow your payment instructions as transmitted using the Bill Payer system. When you schedule payments using the Bill Payer Service, you authorize the Credit Union to debit your account on the “send by” date and to subsequently remit funds to the designated payee on your behalf.
Electronic Bill Payer Service Responsibilities
You are responsible for:
- any late payment or service/finance charges charged by payee(s) and any overdraft transfer, NSF, stop payment, or other fees charged by Peninsula Community Federal Credit Union as a result of these transactions; and
- data input of payee information (payment amount(s), name, address and any other pertinent information).
Money HQ (including E-Bills & Expedited Payments)
With Peninsula’s fully interactive Money HQ service you may perform any of the following functions:
- Aggregate information from your online financial accounts
- Electronically transfer funds between any of your Peninsula Community Federal Credit Union accounts and any of your accounts at other financial institutions (external transfers are limited to $5,000 each).
- Consolidate, organize and present bill information from credit card companies, utilities and other organizations offering online viewing of bills
Setup of the service
To begin using your Money HQ Service, there are some preliminary legal and informational requirements that need to be completed.
The following Terms and Conditions (“Agreement”) apply to our P2P (Person-to-Person) Payments service.
By accepting this Agreement and by using P2P Payments, you agree to all the terms, conditions and notices contained in this Agreement and accept responsibility for your use of P2P Payments. Please read this Agreement carefully before accepting.
Eligibility for P2P Payments
To be eligible for P2P Payments, you must be enrolled in PCU Online and have an eligible checking account with PCU. You will not be able to use P2P with a savings suffix, Shares Plus, Summit, a restricted account (such as Christmas Club), certificate of deposit, any account requiring two or more signatures, or any other account/suffix we exclude.
Definition of Terms
“P2P (Person-to-Person) Payments” means the service powered by PayPal which allows you to send funds to an outside email or cell phone number.
“Text Banking” and “SMS” (Short Messaging Service). It is also referred to as text messaging service.
"You" and "Your(s)," mean each person who applies to use the service and each person who uses the service. The words “we”, “our” and “us” mean Peninsula Credit Union Federal Credit Union (Peninsula Credit Union).
P2P (Person-to-Person) Payments powered by Pay PalTM
A service that allows PCU Online Users for P2P (Person-to-Person) Payments powered by PayPal (“P2P Payments”), to send money via PCU Online to others via a cell phone or e-mail address through the PayPal network. Sending money does not require having a PayPal Account; however, all payments shall be subject to the terms and restrictions contained in the PayPal User Agreement and the PayPal Acceptable Use Policy, the terms of which can be found at www.paypal.com.
PayPal’s Relationship with You
PayPal is only a Payment Service Provider. PayPal helps you make payments to and accept payments from third parties. PayPal is an independent contractor for all purposes, except that PayPal acts as your agent with respect to the custody of your funds only. PayPal does not have control of, or liability for, the products or services that are paid for with our service. PayPal does not guarantee the identity of any recipient or ensure that a recipient will complete a transaction. “PayPal.com", "PayPal", and all logos, related to the service, are either trademarks or registered trademarks of PayPal or its licensors. You may not copy, imitate or use them without PayPal's prior written consent. In addition, all page headers, custom graphics, button icons, and scripts are service marks, trademarks, and/or trade dress of PayPal. You may not copy, imitate, or use them without our prior written consent. All rights, title and interest in and to the PayPal website, any content thereon, the services, the technology related to the PayPal services, and any and all technology and any content created or derived from any of the foregoing, are the exclusive property of PayPal and its licensors.
Calls to You
By providing a telephone number (including a wireless/cellular telephone) during P2P enrollment, you consent to receiving autodialed and prerecorded message calls from PayPal at that number.
Authentication You authorize PayPal and or the Credit Union directly or through third parties, to make any inquiries considered necessary to validate your identity. This may include asking you for further information, requiring you to take steps to confirm ownership of your email address or financial instruments, ordering a credit report and verifying your Information against third party databases or through other sources. The Credit Union will, at its sole discretion, authorize the use of P2P and may at its discretion disallow the use of P2P payments from any Credit Union member.
Sending Money via PCU Online P2P Payments
Sending Limits. PayPal may, at its discretion, impose limits on the amount of money you can send through the P2P Payments service (in addition to any limits set by us).
Transfer Limits*.P2P Payments are subject to both daily and periodic transfer limits. Current limits can be found in the P2P Payments FAQs on www.pcfcu.org and will also appear on the screen when you initiate your transfer.
- Daily Transfer limit is $1,500.00
- Rolling 30 day limit is $10,500.00
The Transfer Limitations noted above may be changed at any time by the credit union without notice to the P2P payments user.
Transfers. When a PCU Online P2P Payment is made, the funds are immediately debited from your account for transfer and credited to PayPal to provide funds to the recipient. You agree that such requests constitute your authorization to us and PayPal to make the transfers. Once you have provided your authorization for the transfer, you may not be able to cancel the electronic transfer.
Refused and Refunded Transactions. When you send money, the recipient is not required to accept it. You agree that you will not hold PayPal or us liable for any damages resulting from a recipient's decision not to accept a payment made through the service. If a payment is unclaimed, denied or refunded for any reason, we will return the money to your Account after 30 Days of the date you initiate payment.
If a recipient does not have an account with PayPal, and does not set one up before 30 days has elapsed, you can request that the funds are returned to you before 30 days has elapsed by using the return function in the PCU Online P2P screen.
We currently charge a fee of $1.00 for each P2P Payment. You will be responsible for any excess transaction fees that may apply to your Account. Your statement will display a debit for the P2P transfer amount and a separate debit amount for the P2P transfer fee. We may change this fee at any time.
We will return $.50 per transfer that is refused, refunded, or cancelled to your account. We may deny a request for a fee refund upon our discretion. We may also change this fee refund amount at any time.
The following terms and conditions apply to our Mobile Banking services (defined below). By accepting this Agreement and using Mobile Banking, you agree to all the terms, conditions and notices contained in this Agreement and accept responsibility for your use of Mobile Banking. Please read this Agreement carefully before accepting. We may amend these terms, and modify or cancel the mobile services and features we offer, from time to time without notice, except as may be required by law. We may offer additional mobile services and features in the future. Any such added mobile services and features will be governed by this Agreement and by any terms and conditions provided to you at the time the new mobile service or feature is added and/or at the time of enrollment for the feature or service if applicable. Any deposit account accessed through this Service is also subject to the any applicable account disclosures and regulations for the account, subject to the Online Services, Electronic Funds Transfer Terms, Conditions, and Disclosures also included in this agreement. You should review the Account Disclosures carefully, as they may include transaction limitations and fees which might apply to your use of Mobile Banking.
Mobile Banking Definition of Terms
As used in this Agreement and Mobile Banking services, the following words have the meanings given below:
“Account(s)” means your eligible Peninsula Community Federal Credit Union checking or savings accounts that can be accessed through Mobile Banking.
“Application(s)” means Peninsula Community Federal Credit Union’s Mobile Banking software available for download also known as “app”.
“Nickname” means a word that your account would be known as.
“Available Balance” means the balance available at the time you make your request, which is the total balance less any amounts that are held (e.g. based on funds availability), pledged (e.g. as security for a loan), or otherwise subject to restraint (e.g. due to legal process or levy). All outstanding transactions or holds on your Account may not be included as of the time of your request. Available Balance may not be the same as collected balance or ledger balance.
“Balance” means your ledger balance.
“Device” means a supportable mobile device including a cellular phone or other mobile device that is web-enabled.
"Mobile Banking" means the banking services accessible through Online Banking Services.
"You" and "Your(s)," mean each person who applies to use the service and each person who uses the Service.
"We," "Us," " Credit Union” and "Credit Union’s" mean Peninsula Community Federal Credit Union.
Mobile Banking Access
Mobile Banking is offered as a convenience and supplemental service to your banking with us including our Online Banking Services. It is not intended to replace access to Online Banking from your personal computer or other methods you use for managing your Accounts and services with us. To enroll in Mobile Banking, you must have at least one active Account in good standing, and you must be the owner of the Account. You must have a Device to use with Mobile Banking such as an internet enabled mobile phone (such as WAP enabled phones), or supported smart phone.
You may access Mobile Banking by selecting the “Mobile Banking” link on our online banking portal sign-in page or by entering the address into your handheld device.
You may also access Mobile Banking via our downloadable Mobile Banking Application available to download from the app store associated with our device. Subject to your compliance with this Disclosure and Agreement, you are hereby granted a personal, limited, non-transferable, non-exclusive, non-sub licensable and non-assignable license (“License”) to download, install and use the Software on your Wireless Device within the United States and its territories. In the event that you obtain a new or different Wireless Device, you will be required to download and install the Software to that new or different Wireless Device. This License shall be deemed revoked immediately upon (i) your termination of Mobile Banking in accordance with this Addendum; (ii) your deletion of the Software from your Wireless Device; or (iii) our written notice to you at anytime with or without cause. If this License is revoked for any of the foregoing reasons, you agree to promptly delete the Software from your Wireless Device.
Description of Mobile Banking
Mobile Banking is a personal financial information management service that allows you to access account information, products and services similar to Online Banking and make such other financial transactions as set forth in the Electronic Funds Transfer Agreement using compatible and supported mobile phones and/other compatible and supported wireless devices (including phones, “Wireless Devices”. The Peninsula Credit Union Mobile Banking service includes Text Banking and Wireless Application Protocol (WAP). We reserve the right to modify the scope of the Mobile Banking Services at any time. We may also limit the types and number of Accounts eligible for Mobile Banking and reserve the right to refuse to make any transaction you request. Mobile Banking may not be supportable for all device models or for all carriers at all times. We cannot guarantee the availability of underlying data services provided by your mobile carrier, (i.e. we are not responsible for carrier data outages or “out of range” issues, roaming). Internet access from your Device is required to access some features of Mobile Banking.
Description of Mobile Banking Commands
Listed below are the Mobile Banking features available for your use with Mobile Banking. We may change these commands from time to time.
Accounts – view a balances, transactions, and transfer between accounts.
Bill Pay – view pending bill payments and create new payments.
Messages – communicate with Peninsula CU by retrieving and sending messages to/from.
Graphs – display a simple graph of Account Balance/Income & Expenses over time ranges.
Locations – find nearby branch and ATM locations
Federal regulation requires Financial Institutions to limit the way withdrawals may be made from any Share account (except checking). Each transfer made from a Share account using Mobile Banking is counted as one of the six limited transactions permitted each calendar month, as described in the Electronic Funds Transfer Agreement and Combined Disclosure.
We may also limit the type, frequency, and amount of transfers for security purposes and may change or impose the limits without notice, at our option.
Your Mobile Banking Responsibilities
In addition to the terms and conditions in other sections of this Agreement: You agree to monitor your Account and important Account information through your Online Banking Service, periodic statements for your Account, if applicable, and important notices about your Account delivered by us electronically or by mail, in addition to any services or information you may receive through Mobile Banking. You agree to keep informed of any changes to Mobile Banking by regularly visiting our website. You agree to take every precaution to ensure the safety, security and integrity of your Account and transactions when using Mobile Banking. You agree not to leave your Device unattended while logged into Mobile Banking and to log off immediately at the completion of each access by you. You agree not to provide your password or other access information to any other person. If you do, we will not be liable for any damage resulting to you. You agree not to use any personally identifiable information when creating shortcuts to your Account. You agree to comply with all applicable laws, rules and regulations in connection with Mobile Banking. We make no representation that any content or use of Mobile Banking is available for use in locations outside of the United States. Accessing Mobile Banking from locations outside of the United States is at your own risk, and you are responsible for compliance with local laws.
We do not currently charge an access fee for our Mobile Banking, however, other account fees may apply. In the future, we may add or enhance the features of Mobile Banking and reserve the right to amend any fee structures associated with Mobile Banking as offered at Peninsula Credit Union (please see fee schedule on www.pcfcu.org). You are responsible for web access and/or data or any other charges that may be billed by your mobile carrier. Check with your mobile carrier for details on specific fees and charges that may be applicable. You expressly agree that you are responsible for all such fees, limitations and restrictions and that we may contact you via your wireless device for any purpose concerning your accounts at Peninsula Credit Union, including account servicing and collection purposes.
Our Limited Liability for Use of Mobile Banking
Our Mobile Banking services are provided to you on an “as-is” and “as available” basis. We do not make any warranties or representations that you will have continuous or uninterrupted access to mobile banking or its content or functions, or that such functions will be error-free or any advertisements, or websites in connection with that service, including, without limitation, express or implied warranties of merchantability, fitness for a particular purpose or non infringement of third-party rights and title, and any implied warranties arising from course of dealing or course of performance. Your sole and exclusive remedy for any failure or non-performance of mobile banking (including any software or their materials supplied in connection with mobile banking) shall be for us to use commercially reasonable efforts to perform an adjustment or repair of the mobile banking service. In addition, see Electronic Fund Transfers Disclosure section for limits of liability provisions for transfers made using Mobile Banking.
In no event will Peninsula Community Federal Credit Union be liable for any consequential (including, without limitation, loss of data, files, profit or goodwill or the costs of procurement of substitute of goods or mobile banking), indirect, incidental, special or punitive damages arising out of or in connection with your use of mobile banking.
Use of Services Mobile Banking will not work unless you use it properly. You accept responsibility for making sure that you understand how to use Mobile Banking before you actually do so, and you use Mobile Banking in accordance with the online instructions posted on our Web site. You also accept responsibility for making sure that you know how to properly use your Wireless Device and the Mobile Banking software (“Software”). In the event we change or upgrade Mobile Banking, you are responsible for making sure that you understand how to use Mobile Banking as changed or upgraded. We will not be liable to you for any losses caused by your failure to properly use Mobile Banking or your Wireless Device.
Access to Accounts. By enrolling in the Mobile Banking service, you certify you are an owner, joint owner or custodian on the accounts represented in your enrollment. You understand that all owners of your accounts or anyone with whom you share your Password or any access code will be an Authorized
User, and that authority will be considered unlimited in amount and manner with full authority to perform all transactions relating to the stated accounts, until you notify the Credit Union, in writing of the revocation of such authority. You agree that you are and will remain fully responsible for any transactions made by such persons on your accounts except transactions that occur after the Credit Union has been notified of any revocation of authority and has had a reasonable opportunity to act upon such notice.
Relationships to Other Agreements You agree that when you use Mobile Banking, you will remain subject to the terms and conditions of all your existing agreements with us or any service providers of yours, including service carrier or provider (e.g., AT&T, Verizon, Sprint, T-Mobile, Alltel, etc.), and that this Addendum does not amend or supersede any of those agreements. You understand that those agreements may provide for fees, limitations and restrictions which might impact your use of Mobile Banking (for example, your mobile service carrier or provider may impose data usage or text message charges for your use of or interaction with Mobile Banking, including while downloading the Software, receiving or sending Mobile Banking text messages, or other use of your Wireless Device when using the Software or other products and services provided by Mobile Banking), and you agree to be solely responsible for all such fees, limitations and restrictions. You agree that only your mobile service carrier or provider is responsible for its products and services. Accordingly, you agree to resolve any problems with your carrier or provider directly with your carrier or provider without involving us. You also agree that if you have any problems with Mobile Banking, you will contact us directly.
Your Obligations When you use Mobile Banking to access accounts you designate during the registration process, you agree the following:
Account Ownership/Accurate Information You represent that you are the legal owner of the accounts and other financial information that may be accessed via Mobile Banking. You represent and agree that all information you provide to us in connection with Mobile Banking is accurate, current and complete, and that you have the right to provide such information to us for the purpose of operating Mobile Banking. You agree to not misrepresent your identity or your account information. You agree to keep your account information up to date and accurate.
Proprietary Rights You are permitted to use content delivered to you through Mobile Banking only on Mobile Banking. You may not copy, reproduce, distribute, or create derivative works from this content. Further, you agree not to reverse engineer or reverse compile any Mobile Banking technology, including, but not limited to, any Software or other mobile phone applications associated with Mobile Banking.
User Conduct You agree not to use Mobile Banking or the content or information delivered through Mobile Banking in any way that would: (a) infringe any third-party copyright, patent, trademark, trade secret, or other proprietary rights or rights of publicity or privacy, including any rights in the Software; (b) be fraudulent or involve the sale of counterfeit or stolen items, including, but not limited to, use of Mobile Banking to impersonate another person or entity; (c) violate any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising); (d) be false, misleading or inaccurate; (e) create liability for us or our affiliates or service providers, or cause us to lose (in whole or in part) the services of any of our service providers; (f) be defamatory, trade libelous, unlawfully threatening or unlawfully harassing; (g) potentially be perceived as illegal, offensive or objectionable; (h) interfere with or disrupt computer networks connected to Mobile Banking; (i) interfere with or disrupt the use of Mobile Banking by any other user; or (j) use Mobile Banking in such a manner as to gain unauthorized entry or access to the computer systems of others.
No Commercial Use or Re-sale You agree that the Mobile Banking services are for personal use only. You agree not to resell or make commercial use of Mobile Banking.
Once you activate your cell phone for this service, YOU are responsible for keeping any personal information in your cell phone secure. For your protection, you agree to:
- Delete the PCU mobile banking application “app” if you cancel your service with your cell phone provider.
- Cancel your PCU mobile banking service if your cell phone is lost or stolen.
- Erase your 'Sent Messages' and 'Inbox' that may contain your passwords or other information.
- Mobile Banking Service Limitations. Neither we nor our service providers can always foresee or anticipate technical or other difficulties related to Mobile Banking. These difficulties may result in loss of data, personalization settings or other Mobile Banking interruptions. Neither we nor any of our service providers assume responsibility for the timeliness, deletion, misdelivery or failure to store any user data, communications or personalization settings in connection with your use of Mobile Banking. Neither we nor any of our service providers assume responsibility for the operation, security, functionality or availability of any Wireless Device or mobile network, which you utilize to access Mobile Banking. You agree to exercise caution when utilizing the Mobile Banking application on your Wireless Device and to use good judgment and discretion when obtaining or transmitting information. Financial information shown on Mobile Banking reflects the most recent account information available through Mobile Banking, and may not be current. You agree that neither we nor our service providers will be liable for any delays in the content, or for any actions you take in reliance thereon. If you need current account information you agree to contact us directly.
- Changes or Cancellation. You may cancel your participation in Mobile Banking deleting our Mobile application on your phone. We reserve the right to change or cancel Mobile Banking at any time without notice. We may also suspend your access to Mobile Banking at any time without notice and for any reason, including but not limited to, your non-use of Mobile Banking services. You agree that we will not be liable to you or any third party for any discontinuance of Mobile Banking.
- Third Party Beneficiary You agree that our service providers (including any provider of Software) may rely upon your agreements and representations above, and such service providers are, for the purposes of those sections, third party beneficiaries to this Addendum, with the power to enforce those provisions against you, as applicable.
This Agreement, as it may be amended from time to time, together with any other disclosures or documents provided to you about your Mobile Banking services and accounts, contains the entire agreement between you and supersedes any other or oral communications and previous agreements, if any, with regard to Mobile Banking.
You agree to indemnify, defend, and hold us and our affiliates, officers, directors, employees, consultants, agents, service providers, and licensors harmless from any and all third party claims, liability, damages and/or costs (including but not limited to reasonable attorneys' fees) arising from (a) a third party claim, dispute, action, or allegation of infringement, misuse, or misappropriation based on information, data, files, or otherwise in connection with the service; (b) your violation of any law or rights of a third party; or (c) your use, or use by a third party caused by or arising from your improper use software or your infringement, or infringement by any other user of your account, of any intellectual property or other right of anyone.
This Agreement shall be governed by and construed in accordance with all applicable federal laws and applicable substantive laws of the State where you opened your account, and the By-laws of Peninsula Credit Union as they now exist or may be hereafter amended.
Fee Schedule Peninsula Online Services Internet Account Access, Bill Payer Service, Money HQ and P2P Payments
- Internet Account Access Program - Free
- Bill Payer Service Program (free for the first 3 months after activation) – No monthly fee when a minimum of one bill is paid during the month; otherwise a $7.00 per month fee will apply.
- Request for Stop Payment $30.00 each
- Payment Investigation/Research on your account per hour $30.00 (1 hour minimum); $50 per hour for legal requests (1 hour minimum).
- Copy of a bill payment check $20.00 each
- Re-set due to lost or forgotten access code Free
- Automatic overdraft transfer from savings $5.00 each
- You will be subject to our Failed Payment/Non Sufficient Funds (NSF) fee as stated on our Fee Schedule.
- Expedited Payment $9.95 each
External Transfers $1.50 each
$1.00 per transfer via PayPal
Fees associated with our Peninsula Online Services electronic funds transactions and other account transactions are disclosed in our Fee Schedule. From time to time, the fees may be changed; we will notify you of any changes required by law. If you request the use of Bill Payer/Money HQ/P2P Payments utilizing more than one checking account, fees will be assessed for each account.
Member Liability. You are solely responsible for all transfers you authorize using any Services under this Agreement. If you permit other persons to use your access code and initiate transactions with this Service, you are responsible for any transactions they authorize or conduct on any of your Accounts.
Your Liability for Unauthorized Transactions
You are responsible for all transfers you authorize using your EFT services under this Agreement. If you permit other persons to use an EFT service, Debit Card, or access code, you are responsible for any transactions they authorize or conduct on any of your accounts. However, tell us at once if you believe anyone has used your account without your authority or if you believe that an electronic fund transfer has been made without your permission using information from your check. Telephoning is the best way to keep your possible losses down. For Debit Card purchase transactions, if you notify us of your lost or stolen card, you will not be liable for any losses provided you were not grossly negligent or fraudulent in handling your Card and you provide us with a written statement regarding your unauthorized Card claim, otherwise the following liability limits will apply. VISA zero liability does not apply to non-VISA transactions as described in the Electronic Funds Transfer Disclosure and Agreement. For all other EFT transactions, if you tell us within two (2) business days you can lose no more than $50 if someone accessed your account without your permission. If you do not tell us within two (2) business days after you learn of the unauthorized use of your account or the EFT service, and we can prove that we could have stopped someone from accessing your account without your permission if you had told us, you could lose as much as $500.00. Also, if your statement shows EFT transfers that you did not make, including those made by Card, access code or other means, tell us at once. If you do not tell us within sixty (60) days after the statement was mailed to you, you may be liable for the full amount of the loss, if we can prove that we could have stopped someone from making the transfers if you had told us in time. If a good reason (such as a hospital stay) kept you from telling us, we will extend the time periods.
How to Notify the Credit Union in the Event of an Unauthorized Transaction
If you believe your Debit Card has been lost or stolen, that someone has transferred or may transfer money from your account or if a transfer has been made using the information from your check without your permission, call: 1-800-426-1601 or 1--918-7313 or write: Peninsula Credit Union, P.O. Box 2150, Shelton, WA 98584.
For purposes of these disclosures, our business days are Monday through Friday, excluding holidays.
Password /Personal Identification Number
To enroll for Peninsula’s Online Services you must select a Home Banking password, hereafter referred to as your Password/Personal Identification Number (PIN) in order to access your accounts(s). Your accounts can only be accessed by the using your password/PIN.
Disclosure of Account Information to Third Parties
A complete copy of the Credit Union's Privacy and Confidentiality Policy of Member Information is available upon request or available online at www.pcfcu.org.
Statements and Notices
You will continue to receive your regular account statement either monthly or quarterly, depending on the type of account you hold. Members with checking accounts with activity will receive monthly statements. You are required to keep the Credit Union informed of your current address to insure correct mailing of periodic statements. Statements and notices will be mailed or electronically sent to you at the most recent address/e-mail address you have given the Credit Union. Notice to any of you will be notice to all of you. You agree to promptly notify the Credit Union of any address/e-mail address change.
You agree to pay the Credit Union our reasonable expenses, including collection agency costs, court costs and attorney’s fees, for enforcing our rights under this Agreement.
Reservation of Rights
Failure or delay by the Credit Union to enforce any provision of this Agreement or to exercise any right or remedy available under this Agreement, or at law, shall not be deemed a waiver and the Credit Union expressly reserves the right to enforce such provision, or to exercise such right or remedy, at a later date.
Except as stated otherwise in the Agreement, this Agreement does not alter or amend any of the terms or conditions of any other agreement you may have with the Credit Union. If any part of this Agreement should be held to be unenforceable, the remaining provisions of this Agreement shall remain in full force and effect.
Your Billing Rights
This notice contains important information about your rights and our responsibilities under the Fair Credit Billing Act.
Error Resolution Rights
In case of errors or questions about your electronic transfers, telephone us at:
or write us at:
PO Box 2150, Shelton, WA 98584
as soon as possible if you think your statement or receipt is wrong, or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we send you the FIRST statement on which the problem or error appeared.
- Tell us your name and account number (if any).
- Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error, or why you need more information.
- Tell us the dollar amount of the suspected error. If you tell us orally we may require that you send us your complaint or questions in writing within 10 business days.
Your Rights and Our Responsibilities After We Receive Your Written Notice We will tell you the results of our investigation within ten (10) business days after we hear from you and will correct any error promptly. For errors related to transactions occurring within thirty (30) calendar days after the first deposit to the account (new accounts), we will tell you the results of our investigation within twenty (20) business days. If we need more time, however, we may take up to forty-five (45) calendar days to investigate your complaint or question (ninety (90) calendar days for POS transaction errors, new account transaction errors, or errors involving transactions initiated outside the United States). If we decide to do this, we will re-credit your account within ten (10) business days (five (5) business days for Debit Card purchase transactions) for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not re-credit your account. If we decide after our investigation that an error did not occur, we will deliver or mail to you an explanation of our findings within three (3) business days after the conclusion of our investigation. If you request, we will provide you copies of documents (to the extent possible without violating other members’ rights to privacy) relied upon to conclude that the error did not occur.
Liability for Failure to Make Transfers You agree that neither we nor the service providers shall be responsible for any loss, property damage or bodily injury, whether caused by the equipment, software, Credit Union or by Internet browser providers such as Mozilla (Firefox browser) and Microsoft (Microsoft Internet Explorer browser), or by Internet access providers or by online service providers or by an agent or subcontractor for any of the foregoing. Nor shall we or the service providers be responsible for any direct, indirect, special or consequential economic or other damages arising in any way out of the installation, download, use, or maintenance of the equipment, software, Online services or Internet browser or access software. In this regard, although we have taken measures to provide security for communications from you to us via the Online services and may have referred to such communication from you to us via the Online services and may have referred to such communication as “secured,” we cannot and do not provide any warranty or guarantee of such security. In states that do not allow the exclusion or limitation of such damages, our liability is limited to the extent permitted by law. The Credit Union will not be liable for incomplete transaction errors in the following instances: (a) if the approved network ATM where you are making the cash withdrawal does not have enough cash. (b) if through no fault of ours, your account does not contain enough money to make the transfer or give you the cash. (c) if the approved network was not working properly, and you knew about the breakdown when you started the transaction. (d) if circumstances beyond our control (such as fire or flood) prevent the transaction. (e) if the ATM is closed or shut off for maintenance. (f) if funds in your account are pledged for a share secured loan or are otherwise not available. (g) if the money in your account is subject to legal process or other claim. (h) if the withdrawals and/or transfers from your savings account have reached the maximum number permitted by regulation. (i) if there are other exceptions as established by the credit union. (j) if you used the wrong access code/PIN or you have not properly followed any applicable computer or Credit Union instructions for making transfers or bill payment transactions. (k) if your computer fails or malfunctions or any of the Credit Union’s Audio Response was not properly working and such problem should have been apparent when you attempted such transaction.