Digital Banking Upgrade Center

We’re upgrading our online and mobile banking experience to bring members a more modern, updated platform. Some digital services, such as Bill Pay, alerts, and transfers, may look different after launch.

Yes. Your debit card will continue to work as usual unless we communicate otherwise.

Yes. Your accounts remain with Peninsula Credit Union. This system upgrade will not change your member number, loan numbers, or other account numbers.

Apple users with automatic updates will not need to download a new app. Android users will need to search for and download our new MyPCU app in the Google Play Store. The app will launch July 13, 2026.

For your security, use only the official links provided by Peninsula Credit Union or search for the app directly in your device’s official app store.

Every digital banking user will need to register for the upgraded system, even if they currently use online or mobile banking. Each person will create their own login and will see the accounts they are authorized to access.

Watch our video on Registering Your Account for step-by-step assistance.

Leading up to conversion weekend, yes. During conversion weekend, no. We recommend to plan ahead for this downtime.

Conversion downtime will be July 10 to July 13.

When the primary account holder registers for MyPCU, existing Bill Pay payee information should carry over. Scheduled and recurring payments are not guaranteed to carry over. We recommend that the primary account holder register first on July 13 and review the Bill Pay information that appears. Joint account owners can set up Bill Pay under their own login and add the payments they would like to manage going forward.

After the new system goes live, we recommend that all Bill Pay users:

• Review payees
• Review scheduled payments
• Review recurring payments
• Confirm payment dates and amounts
• Contact us if something does not look right

Internal transfers (transfers from your Peninsula account to your Peninsula account) scheduled for July 10 or later will not process through the old system. Eligible primary members will need to reconnect external accounts in MyPCU before viewing, changing, or scheduling external transfers.

External transfers (transfers from your Peninsula account to an account at another credit union or bank) access in the legacy system ends July 6, 2026. External transfers will resume in MyPCU July 13, 2026.

Yes. As always, please use official Peninsula Credit Union channels for information, and never share your password or verification codes with anyone who contacts you unexpectedly.

You can call us using the contact information provided below, or visit any branch.

Plaid is a secure connection service that helps you link accounts you have at other financial institutions to MyPCU. When you choose to connect an external account, Plaid helps verify your account ownership and securely shares the account information needed to display that account in MyPCU.

When you link an external account in MyPCU, you’ll be asked to search for your other financial institution and sign in using that institution’s online banking credentials. Plaid then helps create a secure connection between that institution and MyPCU. In most cases, this allows you to view balances and recent activity from your linked account directly inside MyPCU.

Plaid uses security tools such as encryption and secure connection technology to help protect your information. You are in control of whether you choose to connect an account, which account you connect, and when you want to disconnect it. As always, only enter your login information when you started the connection yourself from inside MyPCU. Peninsula Credit Union will never call, text, or email you asking for your password, verification code, or PIN.

Yes. You can remove a linked external account from MyPCU if you no longer want it to display. You can also manage Plaid connections through Plaid Portal, where available.

Plaid connects with many financial institutions, but not every bank or credit union is available. Some institutions may also be temporarily unavailable because of system updates, connection issues, or compatibility requirements. If you can’t find your financial institution, try searching by the institution’s full name, website name, or a common abbreviation. If it still doesn’t appear, that institution may not currently support Plaid connections.

In some cases, when a direct Plaid connection isn’t possible, you may connect to external accounts via routing number, account number, and small deposit verification. If prompted, simply follow the on-screen instructions with Plaid to complete this process.

Sometimes an external account may need to be reconnected. This can happen if your other financial institution changes its login process, requires a new security step, updates its system, or if your online banking password changes. If your linked account stops updating, try reconnecting it in MyPCU. If the issue continues, the connection may be temporarily unavailable through Plaid.