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Assistance

There’s no request too big or too small. Reach out to us.

Got a quick question? Need to send us a message? Wondering what to do about a lost or stolen card? Welcome to Member Support: you’re in the right place.

FREQUENTLY ASKED QUESTIONS



Email us with your questions, issues or comments.

Use this form to contact us via email. But for your security, please do not include personal information such as your account number or social security number.

  • Please don’t include personal information such as your account number or social security number.
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CONTACT INFO

Call us. We’d love to hear from you.

1.800.426.1601

We’re available Monday through Friday, 9am – 5pm

1.800.426.1601

We’re available Monday through Friday, 9am – 5pm

Reach us by mail or fax

Mailing Address
PO Box 2150
Shelton WA 98584

Fax
360.427.7174

Travelling outside of the country?

Call us at 1-800-426-1601 to ensure we have your updated contact information. If your card is put on hold, our fraud monitoring group will attempt to contact you by phone. That is why it is important that we have your best contact telephone numbers.

Please keep these numbers handy in case a block is placed on your card while you are away:

888.918.7313 (within the U.S.)
727.299.2449 (request international collect)

Stop by one of our branches

Find your closest branch

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