When a young member came into the Shelton branch, he had already taken steps to resolve an old charge-off but was still struggling with low credit. He met with Charlie, who walked him through a Payday Alternative Loan (PAL) and offered personalized advice on rebuilding credit.
With Charlie’s guidance, the member developed better financial habits and used the PAL loan to pay off part of the remaining debt. Six months later, he returned with fantastic news—his credit score had risen dramatically, and he had been pre-approved for a home loan.
This wasn’t just a loan—it was a transformation. With support, education, and persistence, the member went from uncertainty to confidence, with a home purchase now within reach.
